Yeah I know, you are thinking, “hmm 2 work posts in 6 months? What gives?” Sometimes you have to share.
This nightmare is about Jive Software and the hustle and hassle they have put my and my project through.We purchased a top notch license that includes source, implemented it on a supported platform, and followed all the rules. After a careful review of this multi grand implementation by their own consultants, at my project’s cost, one year later, it still isn’t working correctly.Their consultants had the nerve to say , “you should upgrade your software and your app server,” as a first and continual response. Give me a freakin’ break.
The final straw? My project paid one of their consultants to come to NYC to help resolve the issue once and for all. Including many phone calls with their tech support lead, blah blah blah. This magical consultant left 2 weeks later, my project’s wallet a lot lighter, and the problem not fixed. Not only was the problem not fixed, the code he wrote didn’t work!After numerous attempts to engage Jive Software, I finally seem to have someone’s attention.
Caveat emptor! Bad support = bad software.
Next time I want to vent about bad software companies, I will write about my experiences exiting contracts with IBM by replacing WebSphere with open source alternatives and thereby saving millions. Yes, millions. In brief: We found more than a few defects in WebSphere over the summer. I would guess that is about 250,000$/defect/year I am paying them! Paying for Java app servers is so 1990’s and paying IBM for software is so 1970’s.
Entries (RSS)